fokus11 Platform Privacy Notice

This page describes what we collect when you use fokus11 and how we keep that data protected. We collect personal information to verify your identity, process payments, and provide customer support. Our fokus11 platform handles data securely using industry encryption standards and shares information only with trusted payment processors and compliance partners. We do not sell your data to advertisers or marketers.

When you register a fokus11 account, we ask for your email, a password you create, and basic account details (name, date of birth, address). Before your first withdrawal, we request identity verification documents — a national ID photo (KTP, SIM, or passport) and a utility bill or bank statement. This information is used only to prevent fraud, comply with financial regulations, and settle your account if disputes arise.

Our fokus11 servers may be located outside your jurisdiction. By using our platform, you consent to your data being processed in locations we designate. We retain personal data only as long as necessary to provide service, settle disputes, or comply with legal obligations. You can request access to your data or ask us to delete it by contacting our support team.

What information we collect on fokus11

We collect several categories of information when you use fokus11. First, registration data: your email, password, full name, date of birth, and residential address. Second, payment information: details about your deposit and withdrawal methods — DANA account, e-wallet number, mobile banking linked phone, or bank account for local payment, online payment, e-wallet, and mobile banking transfers. We do not store credit card numbers; payment processing is handled by third-party providers.

Third, verification documents: copies of your national ID and proof of address to comply with know-your-customer (KYC) regulations. Fourth, account activity: records of your bets, withdrawals, deposits, and live-dealer table sessions. Fifth, support correspondence: any emails, chat logs, or messages you send our fokus11 support team. Sixth, technical data: your IP address, browser type, device type, and session timestamps.

We also collect cookies and similar tracking technologies. These are small text files stored on your device that help us remember your login preferences and monitor site performance. You can disable cookies in your browser settings, though some fokus11 features may not work properly without them.

How we use your data on fokus11

We at fokus11 use your personal information for these purposes: to verify your identity and prevent fraud, to process deposits and withdrawals through local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank channels, to provide customer support in English and Indonesian, to comply with financial and anti-money-laundering regulations, and to respond to legal requests from authorities.

We use account activity data to detect suspicious behaviour (unusual betting patterns, rapid withdrawal requests) and protect your account from unauthorized access. We use technical data to improve our fokus11 platform, troubleshoot bugs, and monitor server performance. We do not use your data to send marketing emails or SMS unless you explicitly opt in via your fokus11 account settings.

Third-party processors we work with on fokus11

Our fokus11 platform relies on trusted third parties to handle specific functions. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking networks, and local payment, online payment, e-wallet, mobile banking banks) process deposits and withdrawals on your behalf. These payment networks may collect and store transaction data according to their own privacy policies. We recommend reviewing their policies before linking your account.

We also use cloud-hosting providers to store fokus11 account data and live-dealer video streams. These providers are contractually bound to protect your data and use it only to provide the services we request. Email service providers help us send verification codes and password reset links. All third parties we work with must comply with data protection standards equivalent to our own.

Your rights regarding data on fokus11

You have rights regarding the personal information we hold on fokus11. You can request access to your data — we will provide a copy of all information we hold about you within 10 business days of your request. You can ask us to correct inaccurate data (for example, if we misspelled your name). You can request deletion of your data once your account is closed and all disputes resolved, subject to legal retention requirements.

You can update your address, email, or phone number directly in your fokus11 account settings. If you wish to exercise any of these rights, contact our support team via live chat or email within your fokus11 account. We will verify your identity before processing requests to protect against unauthorized access.

How long we keep data and security measures on fokus11

We at fokus11 retain personal data for as long as necessary to provide our service and comply with legal obligations. Typically, we keep account information for 7 years after account closure to respond to disputes and comply with financial regulations. Verification documents (ID photos, address proofs) are retained for 5 years after your last withdrawal. Session logs and betting records are kept for 3 years.

Our fokus11 platform protects data using TLS 1.2+ encryption for all data in transit (between your device and our servers). Data at rest in our databases is encrypted using AES-256. Access to personal data is restricted to fokus11 employees who need it to perform their jobs. We conduct regular security audits and penetration testing to identify vulnerabilities.

Cookies and tracking on fokus11

Our fokus11 platform uses cookies to remember your login status, language preference, and account settings. These are essential for core functionality. We also use analytics cookies to understand how players navigate our site — which tables are popular, how long sessions last, which payment methods convert best — so we can improve fokus11 accordingly. These analytics do not identify you personally.

You can disable cookies in your browser settings; however, some fokus11 features (live-dealer table chat, account history retrieval) may not work without them. We do not use tracking pixels or third-party cookies for advertising purposes.

How to contact us about privacy on fokus11

If you have questions about how we handle your data on fokus11, or if you wish to exercise your rights (access, correction, deletion), contact our support team. You can reach us via live chat within your fokus11 account (available 08:00–22:00 Jakarta time daily), or email through the Help section. Include "Privacy Request" in your subject line so we route your inquiry correctly.

We will acknowledge your request within 2 business days and provide a full response within 10 business days. If you believe your privacy rights have been violated on fokus11, you may also file a complaint with the data protection authority in your jurisdiction. Our fokus11 services are available only where local law permits; compliance with local privacy regulations is your responsibility.